My lost iPad: Chiltern Railways come up trumps again

I left my iPad on a train last week. I had a very busy day and didn’t get the chance to report the loss to Chiltern Railways until I got to Dublin that evening.

The online lost property page suggested it would be at least 10 days before I heard whether it had been handed in. So imagine my delight when Kala from Chiltern called me ten minutes later to tell me they had it.

It was just the latest example of Chiltern Railways’ outstanding customer service culture. Kala told me her day finished at 7pm, but she decided to call me (at 7.30) when she saw my online report to give me the good news.

Thank you so much, Kala!

iPad

The iPad that Chiltern Railways found – the day I got it in 2010

Cardiff City, Premier League

Cardiff City are in the Premier League. Over 50 years since relegation from the old first division, we are once again in our neighbour’s football top flight. It’s also 86 years almost to the week since City became the only club from outside England to win the FA Cup.

Almost a year ago, I blogged my criticism for Cardiff City’s Malaysian owners’ decision to change the club red.  That reaction now seems churlish. Red looks like City’s lucky colour. And we should thank the Bluebirds’ Malaysian owners for helping the team make history.

Dad, watching Cardiff City reach third FA Cup final

Dad, watching Cardiff City reach third FA Cup final, April 2008

Our family has spent many hours cheering on Cardiff City. My father, Bob Skinner, took me to my first City game almost 40 years ago. (Against West Brom, on 3 November 1973 – we lost 1-0.) He was born within a goal kick of West Ham’s ground, which meant I grew up with affection for both clubs. (By coincidence, West Ham adopted a City song, ‘I’m forever blowing bubbles’.) Family loyalties were stretched when we went to West Ham to see City in November 1979, but Cardiff lost 3-0. West Ham did well against the three Welsh teams in the old second division that autumn.

Five years ago, we watched City win an FA Cup semi final against Barnsley to reach a Wembley cup final for the first time since 1927. Another breakthrough in City’s renaissance. We should pay tribute to then manager Dave Jones for that revival.

Cardiff join Swansea in the Premier League. It’s the first time Wales has had two clubs in the top flight. A special moment.

Margaret Thatcher – the woman who changed Britain

The passing of Margaret Thatcher

The passing of Margaret Thatcher

Margaret Thatcher made history. She was Britain’s first woman prime minister – a landmark that will live in history books long after the controversies of her premiership have faded. She defeated an Argentinian dictator and British union barons. She sold off most nationalised industries. And she helped end the Cold War.

When she became prime minister in May 1979, Britain was in a sorry state. The winter of discontent in 1978/79 made her victory inevitable. While many felt sympathy for low paid workers fighting for higher pay, millions decided enough was enough – ‘we can’t go on like this’ was a common feeling. People were sickened by unions that intimidated members into going on strike and used mobs to enforce their will. Two governments had been destroyed by the unions, in 1974 and 1979. Thatcher was determined it wouldn’t happen again.

Yet Thatcher was often more cautious in her early days than her legend suggests. She gave in to the miners’ demands in 1981 rather than risk defeat. The early union reforms were modest. And privatisation wasn’t even mentioned in the 1979 election manifesto.

She was lucky in her enemies. Winning the Falklands War against the Argentinian junta – a brutal dictatorship that murdered thousands of its own people – ended her vulnerable early days when the SDP/Liberal Alliance was threatening the Tories and Labour alike. Arthur Scargill stupidly bullied the miners into the 1984/85 strike when winter was ending and coal stocks were high.

In time, she became more reckless, more strident, most famously in the disastrous poll tax. John Campbell showed graphically in volume two of his biography of Margaret Thatcher, Iron Lady, how disfunctional her government became in its last years because of her behaviour. Her fall in November 1990 was no surprise.

She also began the long decline of local pride and enterprise, thanks to the emasculation of local government. For the daughter of an alderman, she was indifferent to local initiative  and hostile to the idea of an alternative power base, leading to the abolition of Ken Livingstone’s Greater London Council and the English metropolitan counties. Under her rule, Britain saw the rise of private wealth and public squalor, and a sense that selfishness was acceptable.

Labour isn't Working - most bitterly ironic Thatcher poster

Labour isn’t Working – Thatcher’s most cynical campaign poster, 1978

She was also callous in her indifference to the fate of communities devastated by the mass unemployment her government unleashed. The 1981 budget was one of the most brutal of the post war era, leading many to accuse her of using mass unemployment as a weapon to achieve her aims. (And in the doomed attempt to test the economic theory called monetarism.) Similarly, she deliberately shifted the tax burden from the wealthy to the less well off in the move to indirect taxation. Her choice of St Francis’s prayer – “Where there is discord, may we bring harmony” – was cynical, as was the 1978 election poster condemning Labour for high unemployment, above. Under her rule, the jobless total reached three million for the first time since the 1930s.

Finally, Margaret Thatcher suffered the fate of someone who lived only for work. She had no hinterland, as Denis Healey put it. This made her a very bad member of the former prime ministers’ club, as her successor John Major found out to his cost.

On the day Margaret Thatcher died, it’s hard to imagine a time before her time in Downing Street. But my first Thatcher memory was her appearance as education secretary 40 years  on the BBC children’s programme Val Meets the VIPs. (Val was the Blue Peter presenter Valerie Singleton.) In October 1978, our family friends in Germany asked us what we thought of Mrs Thatcher. We explained we weren’t impressed by her stridency…

Tonight, Britain and the world is remembering Britain’s most remarkable postwar prime minister. Our country is the nation she created – for good and ill. None of her successors has matched her ability to explain their mission. And no man since 1979 has dared to suggest that a woman couldn’t be prime minister. That might be as great a legacy as any.

The Daily Mail, Mick Philpott and the welfare state

An evil man, Mick Philpott, was jailed this week for killing six of his children by setting fire to his house.  His actions were, it seems, a grotesque attempt to frame his former lover for arson. An extraordinary and unique story – hardly a parable for the decline of a nation.

Yet the Daily Mail immediately used the Philpott case as a weapon in its war against the welfare state in one of the most notorious front pages in recent years:

Hate crime: Daily Mail's Philpott front page

Hate crime: Daily Mail’s Philpott front page

No one should be surprised by the Mail’s cynical attempt to use the tragic deaths of six children to further its campaign against the welfare state. This is a paper that revels in spreading disharmony and fear. As Labour’s Dan Hodges points out in a Daily Telegraph blog:

In truth, it’s impossible to rationalise the logic of someone who pours petrol over their home, consigns six children to death, and then according to evidence presented in court “engaged in “horseplay” when he went to view his children’s bodies”. But one thing is certain, the man responsible for this act of barbarism is Mick Philpott, not William Beveridge.

The Mail’s Philpott front page is the latest move in a cynical campaign by the Conservative right wing and their media supporters to smear the poor and disadvantaged. At a time when thousands of families are struggling to make ends meet, the right is very deliberately attacking the postwar consensus that the state should help when hard times strike. At the same time, the coalition’s cabinet of millionaires is cutting benefits and imposing a bedroom tax, while cutting their own tax burden.

All that said, it’s entirely reasonable for the media and politicians to ask serious questions about how the welfare state operates. (In the same way that we should be able to talk about immigration openly and sensibly.) You don’t need to be a right winger to ask whether someone like Philpott should be paid over £54,000 a year by the state to father 17 children. As Dan Hodges said in his blog, the left can be just as cynical in exploiting the vulnerable for their own political purposes. But nothing quite matches the fact that the memory of six tragic children has been used by a newspaper that cares nothing about them, but everything about its hatred for Britain’s welfare state.

It’s not just papers like the Mail who exploited the Philpott story. Before the Derby killings,  Philpott appeared on so-called reality television shows. He became a minor celebrity. This violent and evil man became a figure of entertainment.

One final word. The Daily Mail would have us belief that benefits and allowances are easy to come by. But our family’s experience shows that the state can be callous. My mother is partially sighted. She is totally dependent on my father for support. They’re both in their eighties. They were totally entitled to attendance allowance. Yet she was turned down. The form was designed to ensure people’s applications failed, no matter how worthy their claim. Mum only got the money she deserved because her wonderful MP, Labour’s Alun Michael, took up her cause. (Alun is now  Police & Crime Commissioner for South Wales.) So much for the welfare state.

The state should be there for people when they need help. It often isn’t. But Britain’s millionaire cabinet and the Daily Mail’s calculating editor in chief Paul Dacre live in a different world. They will never comfort the afflicted and afflict the comfortable, as the press is meant to. No wonder they’ve formed a cynical alliance to prevent regulation of the press. How telling that they’re more concerned to punish the poor than condemn the bankers, like HBOS bosses Crosby, Hornby and Stevenson, who trousered millions while leaving the state to spend unimaginable billions clearing up their mess.

Let us mourn six tragic children without using them for political purposes.

It’s true: Apple is losing its way

I was sceptical when the first stories appeared claiming Apple was losing its way. Styling the modest improvements in the iPhone 5 as evidence of a company on the slide seemed overblown. Yet recent experiences suggest that Apple products are becoming unreliable – the curse that Apple fans have long attributed to Microsoft products.

Take the iLife suite. A bargain, as it comes with every Mac. But Apple hasn’t updated iLife for two and a half years – an eternity in the IT world. And many of the iLife apps are showing their age in frustrating fashion.

I loved emailing iPhoto images to Dad. But no matter how many tweaks I make, iPhoto has stopped emailing. No point checking email account settings – it just doesn’t work.

iPhoto won't email Photos any more

iPhoto won’t email photos any more

It’s a similar story in iMovie. Sometimes it will post movies to YouTube. Usually it won’t. It seems to be related to the Mac going to sleep during the upload.

This kind of frustration is par for the course with Microsoft, but Apple claims higher standards. But as the Maps fiasco showed, Apple’s attention to detail is failing. It doesn’t mean that Apple is in crisis, but it is a warning sign. Apple needs to pay more attention. Otherwise we’ll hesitate to pay premium prices for below premium products.