Solving Daily Telegraph iPad app problems

Daily Telegraph iPad app

Daily Telegraph iPad app

I love reading newspapers on my iPad. I get them delivered to my tablet without having to go to the letterbox, never mind the newsagent. I can catch up on the news wherever I am in the world, as long as I’m online. The Daily Telegraph iPad app is one of my favourites, as it’s one of the most elegant apps.

But it’s not the most reliable. It rarely if ever downloads automatically, unlike the Guardian and Sunday Times. And recently it has stopped downloading at all: it sticks at 8% downloaded.

Time to use the app equivalent of turning a pesky computer on and off again: I deleted the app completely and downloaded it afresh. This is where I ran into difficulties. It asked me to enter my details as a subscriber. I chose ‘digital subscriber’. But it didn’t recognise me. I tried again. And again. Still no joy. It kept asking me to buy a subscription, which I already had.

At this point I called the 0800 number. A helpful man told me I needed to take a different route: click on the cogwheel on the bottom left of the app screen. Click subscriptions, then choose restore purchases. Enter Apple ID password – and you’ll not be asked to buy a new subscription.

Restore purchases

Choose restore purchases

This solved the 8% hitch. It still doesn’t download automatically though…

6 thoughts on “Solving Daily Telegraph iPad app problems

  1. The Puzzle always starts off well then grinds to a crawl – very frustrating. I have been trying to solve the Puzzles for 40 years and when the original digital version came out via I-tunes it was excellent but since The Telegraph have taken over things it has been a disaster. Spoken to helpdesk many times but a waste of time. Not sure I can bring myself to cancel, well not yet!

    Paul.

  2. I have never had problems with the iPad version if the Telegraph until being advised recently to delete and reload the app to avoid a few small problems I was experiencing. The new version no longer provides the puzzles after the Weather which denies me my hour in bed in the morning for completing the word puzzle, the soduku and making a start on the Cryptic. I am distraught!

  3. I have this problem too, daily. It usuaslly freezes, then crashes. I go to the screen to clear it and there is often a random page from a previous day showing. Then I reload. After a couple of attempts it gets going again, then may still drop out seversl times.
    II used to think this was a great App but now I am not so sure. It normally downloads OK so I have no idea of the cause. I reported this to the Telegraph but jave heard nothing so presumably they don’t know how to fix it either!

    ‘Disgusted’ of Nottingham

  4. Opening up continues to be difficult….., not happening at all! This is a persistent problem which is very annoying. Not a good way to start the day.

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