For millions of people, home is now the office. The days of commuting are over. Welcome to working from home.
Some of us have been doing this for years, although in my case just a day or two a week. COVID-19 has made it permanent – for now.
It’s a very big change, and we shouldn’t assume that the switch to home working is just using your laptop on your kitchen table rather than the office desk. Here are my top tips for effective home working.
Create a suitable home office
Find a suitable quiet spot to work. (Obviously this is easier in a large house than a bedsit.) Ideally this will be a room with a decent work surface, such as a desk or table, and where you can shut out any distractions of home life.
If you share your home with others, make sure they understand that just because you’re at home doesn’t mean you are free to play. (Though this is easier with adults than small children!) Unless you have the whole place to yourself, you might want to wear headphones to avoid that conference call booming across your home.
We’ve all seen the images of empty supermarket shelves. No loo paper for love nor money. Yet Britain’s supermarkets are doing a great job adapting to demand, and the need to let people shop while keeping apart, based on my experience at Tesco, Gerrards Cross.
I had a short wait getting into the store, as staff regulated the numbers in the shop. We were offered sanitiser at the entrance, which I used to wipe the trolley handle and my hands.
Once inside, I found everything I needed apart from liquid soap. It was a strangely calm shopping experience with fewer people in the shop. I did feel I needed to get it down quickly to allow others in.
There’s been a lot of talk of stockpiling – and I referred to this in my post last weekend about the British government’s communications response to COVID-19. We may have been too quick to judge: according to Kantar, the empty shelves reflect the fact we’re all adding a few more items to our baskets and making more shopping trips, rather than stockpiling.
PS: this unremarkable Tesco store has an unusual history. It was built over the Chiltern railway line and the tunnel collapsed on the tracks just after my train passed through in 2005.
I’ve always loved Thule’s clever bike carriers. They’re well designed and robust. Our latest Thule carrier is the EuroClassic G6 LED 929 tow bar carrier. It’s brilliant as you can swing the bikes clear of the hatchback door to gain access to the boot.
Unfortunately, I damaged it during a motorway service station stop during an interminable drive back from our Cornwall holiday last year. (I reversed it into a grass verge that was higher than I realised.) As a result, the swing mechanism wouldn’t swing.
I eventually contacted Thule asking how I could get it repaired. I was dreading the cost of having to return it, but to my amazement Thule arranged to collect, repair and return it to me – for free. Outstanding service, especially as I was to blame for the damage.
A very big and heartfelt thank you to Ann and the team at Thule Technical Services team at Haverhill in Suffolk. You’ve made possible many more happy family bike rides such as today’s along the Phoenix Trail in Oxfordshire and Buckinghamshire. (The photo above shows the bikes on the carrier at Towersey at the start of the ride.) We even saw a steam train on the Chinnor & Princes Risborough Railway – below.
Stephen gathered the list after asking his Facebook friends for contributions. I happily contributed ‘visibility’ – a fine word in a weather forecast but nonsense when used as a synonym for information. (“I don’t have visibility on this” means “I don’t know” in the English language.) He could have filled a book rather than a blogpost: companies and other organisations create bullshit phrases on an industrial scale.
Business speak gets in the way of communication. It deadens the senses. And it prompts clever and sensible people to suspend their ability to think what they are trying to say and use the right words to communicate a thought. You’d be ridiculed if you talked to your friends like this. So why inflict it on the people you work with?
Let’s reach out to each other to create visibility about a roadmap to axe gobbledegook going forwards…
PS: it may be unfair to point this out, as Stephen is one of Britain’s finest communicators, but his job title is itself an example of business bullshit. ‘Chief Engagement Officer’ sounds like someone very important at a dating agency.
Apple Pay arrived in Britain today. The new service lets people pay for things in store and in apps on the latest Apple devices, including iPhone 6 and Apple Watch.
I’ve been talking to analysts and journalists about PayPal UK’s view of the new arrival. Most people assume that Apple Pay is a competitor. The reality is different, as I explained to techradar editor in chief Patrick Goss in a meeting in London today. While people focus on PayPal as Britain’s most trusted and widely used digital wallet, behind the scenes we also help countless businesses accept other ways to pay, including Apple Pay, through Braintree, our mobile payments arm. Patrick’s article explains why Apple Pay is good news for PayPal and the other big names in mobile payments.
Collapse! Tesco tunnel Gerrards Cross after the disaster
Ten years ago today, I had a lucky escape. I was on the last train through the ‘Tesco tunnel’ at Gerrards Cross, Buckinghamshire, before it dramatically collapsed, closing the Chiltern main line for almost two months.
The tunnel was created to allow a Tesco store to be built over the railway cutting. The project was controversial, and many people in the village protested against it. It only went ahead after John Prescott overturned the council’s refusal to allow the store to be built.
I was on my way back from a work trip to Chester that evening, Thursday 30 June 2005. It was a lovely evening, and I had enjoyed the journey south. My train passed through the tunnel at around 7.15. It collapsed about 15 minutes later.
The scene three days later
The weekend after, people flocked to the scene to see the damage.
Witnessing the aftermath
Work resumed on the project two years later, and Tesco Gerrards Cross opened in November 2010, some 14 years after it was commissioned by the company. Despite the protests over the years, it’s proved popular with locals.
It started after I decided to extend the TLC car service package for an extra two years when I dropped the car off. Shortly after, service person Neil raced after me to say he had looked into it and concluded I’d lose money compared with paying for each service, given the car’s mileage. It’s always impressive when a company tells you not to spend money.
Later, Sytner emailed me a video showing the car on the hoist, and the work that needed doing.
When I collected the car, Neil said that they’d managed to do several of the jobs for less, as they’d done the work quickly. So the bill was less than I expected.
Finally, my MINI looked stunning after its wash and vacuum.
I don’t imagine that Dad’s Army’s Captain Mainwaring ever tasted a frappucino. (They came long after 1940.) But the Chalfont St Giles, Bucks pub that posed as Mainwaring’s bank in the Dad’s Army film is about to open as Costa’s latest coffee shop.
The Crown becomes a Costa
Sadly, the much loved Crown closed last year, as I blogged in May. It was one of our favourite venues for anniversary and birthday dinners. (I took my very first iPhone photo on one such occasion in 2008.) Losing a pub is always a sad event, but if we have to swap dinner for coffee a Costa is a good choice. (Make mine a skinny latte and tiffin…)
Sign of the times
PS: we paid our first visit today, 20 December. They’ve done a very nice job converting the pub. The coffee’s great too!
It’s not a huge surprise. The Guardian has been losing money – like most newspaper groups – for years and has been making cutbacks for some time. (The venerable separate Media section of the print edition was merged with the main section in 2011.)
I’ve been a regular listener from the beginning. I loved the mix of wit and insight into the changing media scene from the likes of Matt Wells, Emily Bell and Maggie Brown in particular, as well as final presenter John Plunkett.
Media Talk has chronicled one of the most dramatic eras in media history. The digital revolution has led to what many see as print’s terminal decline. Rupert Murdoch introduced a paywall – the opposite approach to The Guardian and Mail Online – then was laid low by the phone hacking scandal, which the Guardian played a big role in breaking.
Media Talk was off air when the paper’s revelations about the News of the World hacking Milly Dowler’s phone became a major scandal in 2011. But I was there a week or so later when Matt Wells recorded a special edition on the subject with a panel including Guardian editor in chief Alan Rusbridger.
Ironically, Emily Bell herself said in the farewell podcast that there are signs that podcasts are enjoying a revival. All is not lost: John Plunkett and team are hoping to revive the show as an independent production. Please subscribe to make this happen.
Back in the 1980s, many people said the best thing on British television was the adverts. It was a tribute to the work of adland legend David Abbott, who died this week.
Abbott created some of the most memorable, wittiest ads ever conceived. It ranged from the clever – the brilliantly simple Economist ads quoting the 42 year old management trainee who never reads the paper – to the tender “Good Old Yellow Pages” TV commercial featuring elderly author J R Hartley using the directory to track down a copy of his book about fly fishing. He also overturned the assumption that only sex and sexism sold cars by brilliantly selling safety to as a benefit of buying a Volvo. Continue reading →