Off the Rails: a gripping but flawed book about HS2

A review of Off the Rails, The Inside Story of HS2 by Sally Gimson. (Oneworld, 2025)

If any project deserves a detailed exposé, it’s HS2. Britain’s plan to build a second high speed rail line has become an epic, expensive failure. Once heralded as giving the country – well, England – a network of high speed routes between London, Manchester, Nottingham and Leeds, it has been reduced to a single route between London and Birmingham. Thanks to the stupidity of former prime minister Rishi Sunak, who cancelled the Birmingham to Manchester section, HS2 trains heading for Manchester could actually be slower than today’s trains once they divert from HS2 onto the West Coast Main Line at Handsacre Junction north of Birmingham.

HS2 Colne Valley Viaduct, near Denham, Bucks

Our village, Chalfont St Giles in Buckinghamshire, is on the route of HS2. You’ll find few supporters of the project in these parts, even though the line passes us in the 10 mile long Chiltern tunnel. But I always supported the idea, as I blogged when the Tory-Lib Dem coalition gave the green light to HS2 in 2012. As I argued:

‘Britain’s intercity rail network was born just before Queen Victoria came to the throne in 1837. It was the wonder of the world. Nearly two centuries later, the world wonders why Britain is so reluctant to build a new railway. HS2 opponents say we should just modernise the west coast mainline. That line was created from a series of 19th century railways. It has been ‘modernised’ twice in the last fifty years. It’s still in essence a Victorian railway.’

Above: HS2 built a new road parallel to Bottom House Farm Lane, Chalfont St Giles, for construction traffic to the site of an HS2 tunnel shaft

Our former MP, the late Cheryl Gillan, features heavily in Sally Gimson’s story. If you’re wondering why HS2 is proving vastly expensive compared with similar lines in France and Spain, Gillan is one one of the many reasons. Protesters in the Chilterns were bought off with miles of extra tunnels. These same protesters will happily use Heathrow airport, the M40 and other environment-shredding services. (As I do, I hasten to add.) Ironically, the route from Birmingham to Manchester, killed by Sunak in 2023, would have been far cheaper to build with fewer tunnels and viaducts.

HS2’s advocates and planners didn’t help by changing the reasons for the line. It started out as a need for speed – though arguably faster than we needed, increasing costs – but morphed into a boost of the capacity of the railway, followed by an idea of ‘levelling up’ the country.

Sally Gimson tells the story well, from early mistakes through soaring costs resulting from buying off Chiltern protesters right up to Rishi Sunak’s calculated act in announcing the axe of the route to Manchester … in Manchester. She’s a fan of the concept of HS2, and is appalled by the way the project’s epic mismanagement has given high speed rail in Britain a terrible reputation, despite the success of HS1.

She doesn’t explain that the British government designated HS2 an ‘England and Wales’ project, even though even the original route didn’t include a metre of track in Wales. This meant that Wales was denied extra funding for rail projects under the Barnett formula unlike Scotland and Northern Ireland, which gained billions of pounds of extra funding. This has been hugely controversial in Wales, especially to the Labour government in Cardiff after Keir Starmer refused to reconsider the decision on coming to power.

Sadly, Gimson’s book is riddled with silly factual mistakes that suggest a shaky grasp of railway history – and more. Here are some that I spotted:

The Times newspaper was not a product of the railway era (p23) – it was founded in 1785, decades before the start of the railway era.

HS1 did not open in 2001 (p43). The first section opened in 2003, with the second section to St Pancras following in 2007.

Crewe was not still building steam locomotives in 1964, the year Japan’s first high speed line opened (p47). Crewe ended steam engine construction in 1958, and the final BR steam locomotive, Evening Star, was completed at Swindon in 1960.

British Rail was not born a year after the railways were nationalised (p34). Nationalisation on 1 January 1948 created British Rail under the original longer name, British Railways.

Northern Rock bank collapsed in 2007 not 2008 (p66).

There was no ‘InterCity125 line connecting London to Edinburgh developed in the 1980s’ (p131). The InterCity 125 service from London to Edinburgh began in May 1978, using the existing East Coast Main Line. The line was electrified in late 1980 with InterCity225 electric trains reaching Edinburgh in 1991.

Andrew Gilligan resigned from the BBC in 2004 not 2003 (p169).

Graham Brady oversaw the vote of no confidence in Theresa May by Tory MPs in 2018 not 2019 (p189).

Andy Street was not elevated to the House of Lords in December 2024 – or at any other time. He is not Lord Street, but Sir Andy Street. (p213.) Also, he was not chair of John Lewis, but its managing director.

Neville Chamberlain was lord mayor of Birmingham in the 20th not 19th century (p222).

It was the Grand Junction not Grand Central railway that built Crewe (p243).

I’m sure Christian Wolmar, a real transport expert, would have spotted the transport howlers had Gimson asked him to proof read her manuscript.

Wattbike: a lesson in how not to use AI

Artificial Intelligence – AI – is all the rage. Companies the world over see it as a way to provide fast customer service, as well as to crunch data and solve problems. But my experience this week with Wattbike, a company that sells smart indoor bike trainers, shows that used badly AI can damage a company’s reputation.

I had a simple query. I wanted to order a new power supply lead for my first generation Wattbike Atom. I’ve no idea what happened to the original, but it’s disappeared since I last did an indoor turbo session in the spring.

Wattbike customer service was excellent the last time I got in touch. This time, I left a message via the website, and was really impressed to get a reply within a minute:

Hello Rob,

Thank you for your message and for checking the compatibility before placing an order. I’m sorry for any confusion this may cause. The UK Power Supply (AtomX) you’ve linked is designed for the next generation AtomX model and delivers a higher power output (12v 7A), which is not suitable for your 2018 first generation Wattbike Atom (which requires 12v 2A). 

For your 2018 Wattbike Atom, you’ll need the UK Power Supply specifically made for the Atom G1 model (Nucleus & Atom G1) with the correct 12v 2A rating. 

If you have any other questions about compatible parts or need further support, I’m here to help!

Customer Support | Wattbike
Powered by AI

The reply was obviously generated by AI, as indicated, but that would have been fine if it had solved my query. But I was surprised that it didn’t include a link to the product I needed in the online shop. When I replied asking for the link I was sent this within seconds:

Hello Rob,

Thank you for your patience. You can purchase the correct UK Power Supply for your Nucleus and Atom G1 (including the 2018 First Generation Atom) directly from our website at the following link:

UK Power Supply (Nucleus & Atom G1)

This power supply is suitable for the 12v 2A requirement of your Wattbike Atom. Please note that this is the appropriate choice for your model, and the UK Power Supply (AtomX) is only compatible with the Next Generation AtomX, not the first generation Atom.

If you need any further assistance or have any more questions, just let me know. I’m here to help!

Customer Support | Wattbike
Powered by AI

But clicking on the supplied link gave me this resounding error message:

If AI can identify a link to a product listing, surely it should be capable of making sure the link works?

When I pointed out the link was not working, I got the following admission of defeat by Wattbike’s bot:

Hello Rob,

Thank you for letting us know about the trouble accessing the UK Power Supply (Nucleus & Atom G1) link, and I’m very sorry for the inconvenience this is causing. The correct power supply for your 2018 Wattbike Atom is indeed available as a product in our range, but the direct purchase link on the website currently appears to be broken, which is why you’re seeing the “Page Not Found” message.

I will be transferring your case to a specialist team who manages our website, so they can look into fixing this issue or provide clear guidance on how you can order the appropriate power supply for your Wattbike Atom G1 or Nucleus. We will aim to respond within four working days—please avoid sending multiple emails or reaching out on different platforms about this enquiry, as it can slow down our response time. Our business hours are Monday to Friday, 9am–5pm (GMT).

Thank you again for your patience, and we’ll be in touch as soon as possible with a solution.

Customer Support | Wattbike
Powered by AI

Four passed without any contact from Wattbike. I then received the following pathetic email message:

Hi Rob, 

We wanted to let you know that we’re currently experiencing unforeseen staffing issues alongside an unprecedented level of demand on our customer service team. We’re working hard to get through the backlog and will respond to your ticket as soon as possible

To help us resolve your query more quickly, please avoid sending additional messages or opening new tickets on any channel, as this can create further delays.

Thank you for your patience and understanding – we really appreciate it.

Why did it take Wattbike four days to send this ‘don’t contact us, we’re busy’ message? Presumably the company was just as busy four days ago. Or is it a coincidence that the four working days mentioned in the bot’s surrender message have now elapsed?

It looks as if I’ll have to find the correct Atom G1 power supply from a company that cares more about customer service than Wattbike. It’s such a shame after my wonderful experience with Wattbike last year. I’m always suspicious when companies remove a customer service phone number from their website – a quick call might have established that Wattbike was out of stock of the item I needed. But four days on, I’m none the wiser. And unable to use my Wattbike Atom.

If you’re thinking of using AI to provide customer service, don’t follow Wattbike’s example. Test it thoroughly, and only set it loose on customers if you are sure it works. And whatever you do, don’t use it just to save money. The damage to your reputation could cost you far more than you save.