In praise of Vodafone’s social customer service

I blogged my frustration about Vodafone’s phone and data signal last week. I was so impressed by the company’s response on Twitter and on my blog that I thought it only fair to blog about it.

Jenny from Vodafone UK posted a reply to my post sympathising and offering to help. She also replied to my tweet. Her colleagues tried repeatedly to call me (last week was a busy one at work) and when we finally spoke the customer service team sent me a free Vodafone Sure Signal device to solve the very poor signal at home. It won’t solve the problem of poor data coverage on the go – but it will mean we won’t miss a call here.

This is a great example of how companies can use social media to help customers and improve their reputation. Well done to Jenny and the team.

Below: the Sure Signal device in action.

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