Social media
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Flickr and Yahoo : why is it so hard to recover your password?
I used to love Flickr. I didn’t use it regularly, but I liked being able to…
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Social Brands: Lego and Chiltern Railways
I love Lego. So it’s no surprise that Lego’s Lars Silberbauer was the star of today’s…
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Ertblog: 2012 in review
I was intrigued to get an email from WordPress with a 2012 annual report for this…
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How social media can win your brand friends for life
Companies around the world are waking up to the power of social media. They’re looking for…
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Twitter: powerful, but not yet stronger than mainstream media
John Prescott’s Guardian article about Twitter this week caused a stir. The former deputy prime minister…
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In praise of Vodafone’s social customer service
I blogged my frustration about Vodafone’s phone and data signal last week. I was so impressed…
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A question of taste: the treatment of Louise Mensch and Roy Hodgson
Two high profile names were in the headlines today as victims of poor taste. Tory MP…
