British Airways lost a lot of goodwill in Wales today by tweeting support for England in the autumn nations cup rugby international at Llanelli.
The airline may be a sponsor of the England team but a moment’s thought should have revealed that such a tweet would upset a lot of Welsh supporters – like me.
Welsh health minister Vaughan Gething put it well: “Good way to annoy 3m potential customers. BBC News at Ten presenter Huw Edwards tweeted, “I love @EasyJet.” The super-active YesCymru independence campaign was quick to draw attention to BA’s blunder.
Some have countered, saying that BA’s tweet was understandable as the airline sponsors England rugby. But that misses the point. For a UK brand to choose one nation over the others is ill-judged, especially today, when the union is under pressure and national consciousness is stronger than ever in Scotland and Wales. Nationwide Building Society was wiser, sponsoring all four UK football nations, England, Wales, Scotland and Northern Ireland, earlier this century.
Other brands have been less sensible. I got so annoyed by emails from O2 urging me to cheer on England’s rugby team that I blocked all marketing emails and then moved to EE. I should add that I have nothing against others supporting England rugby – just that brands need to understand national identity.
To end on a positive note. To its credit, British Airways quickly deleted its tweet and apologised, saying it had strayed offside. Let’s hope that it has learned its lesson.
PS: Wales lost – but it’s unlikely that BA’s support for England made any difference.