I bought a new TV today for our kitchen. The old one stopped working after digital switchover this week, so I replaced it with an internet-connected one that enables us to watch BBC iPlayer on TV. John Lewis in High Wycombe said the Samsung UE22ES5400 LED 22 inch TV would do just this.

I was impressed by how easy it was to set up. But I couldn’t find the iPlayer. The web based iPlayer said the BBC didn’t support my device (above).

I didn’t think that mattered. After all, Samsung’s BBC iPlayer app features prominently on the company’s website – but that was also missing:

At this point, I called John Lewis. Its friendly technical help person couldn’t help. He said I could return the TV – or call Samsung. I didn’t think there was much chance Samsung would answer the phone late on a Saturday afternoon. But to its credit, I did get through to someone who explained after some research that the iPlayer app wasn’t yet available for the 5400 TV as it was a new model but would be in early May.

So I won’t be taking the TV back to John Lewis just yet.

PS: why are TV names so obscure and impossible to remember? Samsung could learn a lot from Apple. iPhone is so much more compelling and easier to remember than UE22ES5400.