Royal Mail: rewarding shareholders, failing customers

What a surprise. Royal Mail is handing £400 million to shareholders after a rise in postal deliveries during the pandemic. It’s bitter news for its hapless customers.

I finally received a birthday card two weeks after blowing out my candles. I’m still waiting for last week’s New Statesman – and the previous edition, published 11 days ago.

This isn’t a new failing. Twice I have had to chase The Times because I haven’t received my subscriber’s tokens for the print edition of the Sunday Times. Businesses like The Times and New Statesman are suffering customer complaints through no fault of their own.

When will Royal Mail reward its customers rather than its shareholders, and provide the service we have paid for?