I loved my GoPro handlebar mount. I liked the way I could move the camera to film ahead or to the side. I made good use of it on last August’s Land’s End to John O’Groats bike ride. In bought it after cycling and gadget blogger DC Rainmaker praised it in a review.
But last week, as I was cycling along a suburban street in Beaconsfield, Buckinghamshire, it broke, catastrophically. I heard the sound of something falling off my bike. A light? No, my GoPro 7 Black camera. The metal joining the two parts of the mount had failed, casting my camera and the top part of the mount onto the road. (The bottom bit remained on the handlebar.) Happily, it wasn’t run over by a car.
You can see here the point of failure – a metal rod connecting the two parts of the mount.
I contacted GoPro customer support to report the problem. I wasn’t necessarily expecting a refund – I had bought the mount in April last year. But I was shocked when the agent essentially accused me of lying when I said there was no impact causing the catastrophic failure. I was simply cycling along a suburban street. I’d never used it off-road. In any case, shouldn’t a GoPro mount be able to cope with something more than a local, tarmac street? Aren’t these meant to be action cameras?
I guess I will have to look for something sturdier, such as a K-Edge’s metal ones. But it’s a shame, as the GoPro mount suited me. Before it broke on a suburban street.
UPDATE, Monday 15 June
I am delighted to say that after I contacted GoPro again (thanks for suggesting that, DC Rainmaker!) Michele Eve contacted me, apologised for my original experience and offered to send me a replacement. Excellent customer service – thank you!