In praise of Thule’s amazing customer service

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The repaired carrier in action – thanks to Thule

I’ve always loved Thule’s clever bike carriers. They’re well designed and robust. Our latest Thule carrier is the EuroClassic G6 LED 929 tow bar carrier. It’s brilliant as you can swing the bikes clear of the hatchback door to gain access to the boot.

Unfortunately, I damaged it during a motorway service station stop during an interminable drive back from our Cornwall holiday last year. (I reversed it into a grass verge that was higher than I realised.) As a result, the swing mechanism wouldn’t swing.

I eventually contacted Thule asking how I could get it repaired. I was dreading the cost of having to return it, but to my amazement Thule arranged to collect, repair and return it to me – for free. Outstanding service, especially as I was to blame for the damage.

A very big and heartfelt thank you to Ann and the team at Thule Technical Services team at Haverhill in Suffolk. You’ve made possible many more happy family bike rides such as today’s along the Phoenix Trail in Oxfordshire and Buckinghamshire. (The photo above shows the bikes on the carrier at Towersey at the start of the ride.) We even saw a steam train on the Chinnor & Princes Risborough Railway – below.

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