I love John Lewis, the British department store. It’s always a delight to shop there, with its wide range of stock, attractive stores and superb customer service. And it’s so convenient to shop online at johnlewis.com, paying with PayPal, then collect the goods at my local Waitrose.
I experienced that terrific customer service again today. I was distraught recently when my John Lewis messenger bag ripped (below) when it snagged on the side of the car seat. I’ve had the bag since Christmas 2012, and found it perfect for trips into London when I didn’t need my laptop – this bag has room for iPad, wallet, mobile phone and EE mifi. John Lewis in Watford swapped the faulty one for a new one without quibble despite the fact I didn’t have the receipt. No wonder John Lewis’s business results are so strong.
Disclosure: I am head of PR for PayPal UK