Business
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Marks & Spencer cyber attack: my frustrating customer story
British retailer Marks & Spencer has been in the headlines for all the wrong reasons after…
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Volkswagen: the company that can’t say sorry
Volkswagen’s reputation is in tatters after it deceived customers and regulators by doctoring emission test results…
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Keep it human: my speech at PR Week crisis comms event
Keep it human: that was a key part of my presentation to last Thursday’s PR Week…
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Vodafone UK: time for a divorce
Above: connection frustration. Life with Vodafone UK I should never have moved back to Vodafone. The…